Training at Omni

The hospitality landscape is evolving.

Host Lisbeth Ceballos and and guest Hayato Nogaki, GM at Omni Charlotte, discuss the importance of training staff to not only understand luxury service but also the expectations of today’s guests. Tune into Lisbeth’s Leadership Lessons podcast for insights on crafting the perfect guest experience!

Full episode here https://youtu.be/AXxk1Wvk_WY!

#GuestExperience #HospitalityTrends #TrainingTips #HospitalityTraining

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🎤Podcast Facebook: https://www.facebook.com/profile.php?id=61550588704712

🔗Podcast Linkedin: https://www.linkedin.com/company/l3h-lisbeth-s-leadership-lessons-in-hospitality-podcast

🔗Lisbeth Ceballos LinkedIn: https://www.linkedin.com/in/lisbethceballos/

💻Website: https://lc-leadership.com/

🎵Spotify: https://open.spotify.com/show/3yCn0YBu84HaU5t8ZfDyGm

Lisbeth Ceballos Bio: • Passionate, fearless business leader, coach, and an authentic human who focus on helping leaders transform their lives to live their desired purpose with authenticity and integrity, empathy and care, be the best leaders they can be.
• Strategic problem solver; trusted coach & adviser
• Curious and inquisitive growth mindset about Education, Social Responsibility, and uniting all minorities in the USA

“Life is not about finding yourself,
It is about creating yourself”

LEADERSHIP DEVELOPMENT, DIVERSITY & INCLUSION COACHING –
LC Leadership provides leadership development and coaching in order to challenge, inspire, and prepare your leaders to take on complex issues, embrace diversity, implement your company’s vision, and develop the tools to be successful change agents.

LC Leadership offers support on developing Leader’s Emotional intelligence which is often defined as the ability to perceive, use, understand, manage, and handle emotions. We offer 360 assessments for all levels of management to evaluate current state and help grow their EI.

EMOTIONAL INTELLIGENCE DEVELOPMENT
People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments. Emotional Intelligence has been identified as one of the most critical leadership skills worldwide. (DAVOS Economic Forum 2020 summary)

CERTIFICATION AS INCLUSIVE COACHING LEADERS AND MENTORING BY ICF CERTIFIED COACHES AT PCC LEVEL
4-Day Inclusive Leadership Coaching Certification “Boot Camp”

Four Days of Intense Training! 30 hours of coach-specific, hospitality-specific training. Practice coaching with real-world case studies! Receive deep and broad proficiency in the ICF Core Competencies, Ethics, and Core Values and how to apply them in your own company.

LIVE BUILDING INCLUSIVE LEADERSHIP COACHING CULTURES
Inclusive Leadership Coaching Culture

Only 3 hours per week in interactive leadership development lectures. Weekly Semi-Structured Conversations with Self through daily Journaling Other Leaders, and ICF-Accredited Coaches.

HELPING ORGANIZATIONS DEVELOP A COACHING CULTURE

Customized Training Packages. Focused on the intersection of Coaching, Leadership, & Culture in the Hospitality Industry. Certify internal Coaches for Coach Specific Training and Mentor-Coaching.

CUSTOM-MADE LEADERSHIP DEVELOPMENT

Tailored half, full, and multi-day leadership development training on various subjects including but not limited to leading under duress, multi-generational organizations, diversity & inclusion, customer services for front-line team members, and internal customer services for Supervisors and above.

Tags Diversity Matters, Entrepreneur, Inclusion, Women In Business